Free Shipping + Monthly Payments + Product Protection + Complimentary Setup

Shipping Policy

Thank you for visiting and shopping at Distortion Brothers Guitar Shop. Following are the terms and conditions that constitute our Shipping Policy.

SECTION 1 - DOMESTIC SHIPPING

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Free Shipping

Distortion Brothers Guitar Shop will pay the shipping costs to our customers in the contiguous United States. This offer is applied by selecting the Free Shipping option when checking out. We will then ship your order using FedEx Ground, UPS Ground, or USPS Priority Mail services.

Shipping Rates & Delivery Estimates

In addition to the Free Shipping option described above, charges for the shipping services listed below will be calculated and displayed at checkout.

Some of the above shipping services are not available for all destinations. Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

Distortion Brothers Guitar Shop ships to physical street addresses within the U.S. and U.S. Territories but not P.O. boxes or APO/FPO/DPO addresses.

SECTION 2 - INTERNATIONAL SHIPPING

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Some of the above shipping services are not available for all destinations. Delivery delays can occasionally occur.

Customs, Duties, & Taxes

Distortion Brothers Guitar Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

SECTION 3 - COMMON TO ALL SHIPPING

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Distortion Brothers Guitar Shop purchases shipping insurance so that the carrier is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so that we may file a claim with the shipment carrier.

Please photograph and save all packaging materials and damaged goods. We thank you as this will greatly assist us in filing a claim.

Return Policy

Our Return Policy provides detailed information about options and procedures for returning your order.