Free Shipping + Special Financing + Insurance + Layaway + Complimentary Setup

Our Customer Service Goes To Eleven

June 27, 2017

Distortion Brothers Guitar Shop was founded on a set of principals that continue to guide everything we do. We are continually evaluating how we do business to ensure we are doing the best possible at the current time. Very often, this evaluation is driven by customer feedback.

For us, excellent customer service starts with friendly, honest, and knowledgeable communications, as well as return and privacy policies that protect the customer, fair pricing, careful shipping, and secure and flexible payment methods. By all accounts, we are performing well in these areas. While this might get us to 10 on the customer service dial, we have to go beyond to push it to 11.

I am so proud of our special services and offerings. I believe these put Distortion Brothers in the upper echelon of independent guitar shops. More importantly, I hope our customers share this belief. Here are the current compliment of special services and offerings to make your buying experience exceptional:

  • Free Shipping - We are currently able to extend complimentary shipping to our customers in the contiguous United States. We also provide our other customers reduced shipping amounts. This offer has no strings attached like minimum order amount.
  • Special Financing - We teamed up with Blispay to offer special financing. Enjoy no payments and no interest on all purchases over $199.00 if paid in full in 6 months. Plus you'll get 2% cash back.
  • Instrument Insurance - We have arranged for Anderson Musical to bring our U.S. customers valuable information about helping to protect your purchase against loss, theft, and accidental damage. Insuring your new purchase from Distortion Brothers with Anderson Musical Instrument Insurance is quick and easy.
  • Layaway Program - Our layaway program is a straight forward and cost free way to pay over 3 months for any item with just a 25% downpayment.
  • Complimentary Setup - We setup each guitar before it leaves our shop to ensure it is playing and sounding optimal for you.

For more information, please visit our Special Offers page. If you have any questions or comments, please Contact Us. Thank you for letting me brag about the independent guitar shop we've worked so hard to build.

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